Questions About Shipping ? Start Here,
Need Answers? We’ve Got You Covered.
We understand logistics can sometimes be complex, so we’ve made it simple. Browse through our frequently asked questions to learn more about how we operate, what we deliver, and how we ensure your shipment arrives safely and on time.
Soft Drop Logistics offers end-to-end logistics solutions including local and international shipping, express delivery, freight forwarding, warehousing, and real-time shipment tracking.
You can track your shipment anytime using our tracking portal. Simply enter your tracking ID on our website to view real-time updates, including current location and estimated delivery time.
Yes, we offer express and same-day delivery within selected cities. Availability depends on pickup and destination locations.
You can schedule a pickup online by contacting our customer service team.
We accept multiple payment options including bank transfers, credit/debit cards, and secure online payment gateways.
Absolutely. We provide both import and export shipping to major global destinations through our air and sea freight divisions.
You can reach our 24/7 support team via phone, live chat, or email. Our representatives are always ready to assist with your logistics needs.
Yes, we offer optional shipment insurance for added protection against loss or damage during transit.
If a shipment is delayed, please contact our support team with your tracking number. We’ll immediately investigate and provide an updated delivery timeline.
Locate your unique tracking number on your shipping receipt or confirmation email. It usually starts with “GTX” followed by a series of numbers.
Go to our Tracking Page and input your tracking ID in the field provided, then click the “Track Shipment” button to view real-time updates.
Instantly see your package’s current location, delivery status, estimated arrival time, and full route history—all in one dashboard.
Air freight is the transportation of goods by aircraft. It’s best for time-sensitive, high-value, or lightweight cargo that needs fast global delivery.
Transit time depends on the destination, but most air freight shipments are delivered within 1–5 business days internationally.
You’ll need an Air Waybill, commercial invoice, packing list, and any necessary customs documentation for international shipments.
Yes. Our team provides complete customs brokerage services to ensure your goods pass through airport customs smoothly.
Yes, restrictions vary depending on aircraft capacity and airline regulations. Our logistics team will help you plan accordingly.
Land freight covers cross-border and domestic transportation using trucks, trailers, and rail networks for efficient inland movement of goods.
Yes, especially for neighboring countries. We coordinate customs documentation and border clearance for smooth transit.
Rates depend on shipment weight, size, route distance, and type of goods being transported.
Yes, we provide dedicated or shared truck options depending on your cargo volume and urgency.
Rates depend on shipment weight, size, route distance, and type of goods being transported.
Sea freight is ideal for large, bulky, or heavy cargo that isn’t time-critical. It’s the most cost-effective method for international shipping.
Yes. We offer Full Container Load (FCL) for exclusive use of a container and Less than Container Load (LCL) for shared space shipments.
Transit times depend on routes but typically range from 15 to 45 days depending on destination and port congestion.
Absolutely. We provide real-time tracking so you can monitor your cargo from departure port to final destination.
Sea freight accommodates everything from industrial machinery and vehicles to raw materials, electronics, and consumer goods.
Road freight refers specifically to cargo transported by road vehicles, while land freight may include both road and rail transport.
Road freight offers flexible delivery times depending on route and distance, typically 1–7 days domestically.
We use a variety of vehicles including vans, box trucks, refrigerated trucks, and trailers to suit different cargo types.
Yes, our road freight division provides last-mile delivery to ensure your goods reach their exact destination safely and on time.
You can request a free quote directly through our website by providing shipment details such as pickup location, destination, and cargo type.
Experts in freight solutions , and forwarding services as fast and efficient to deliver products to customers quickly.
© 2025 Copyright Soft Drop Logistics
